August 2015: Is the Arabic language important for business conduct? If you are doing business in the Arabic region, you can't afford answering no to this question. Testimonials by Arab and non-Arab business people in the region confirm that learning the Arabic language and culture supported their business success and enhanced understanding as shown by the success stories they cite. While learning the language is a far shooting endeavor, still acknowledgment of the importance of adoption of the Arabic language in business in the region, and planning for developing this capability in your business practice, is just an essential aspect. In particular, business Arabic is more easily attainable for business conduct purposes, rather than comprehensive language study.
July 2015: What is Green IT? Green IT is the concept of employing technology to support the mission of environment friendly operation. There are two main aspects of Green IT: to reduce the carbon footprint of IT operations, and to use IT tools to enable reduction of the carbon footprint of other non-IT operations. Lower energy consumption, lower carbon emission, recycling, and reuse are all among the core objectives of being Green. Virtualization, telecommuting, cloud computing, minimizing printing, and power saving are examples of techniques to be Green. Organizations and products are graded based on maturity of their Green practice and a number of scales and certificates exist for this purpose.
June 2015: Is there a difference between Service Desk and Help Desk? From a user / customer perspective, the difference may not matter. But from the perspective of the service professionals, the Service Desk naming carries more implications than the Help Desk naming. A Help Desk basically is the emergency force, the core kernel of the support functions, to get things up and running as soon as possible, through successive lines of support. The Service Desk covers a wider scope function, a superset of the Help Desk purpose. The Service Desk is to be involved in a more intensive set of service management processes and customer facing roles, with customer satisfaction and communications management being key duties.
May 2015: Are you diamond or coal? It's believed scientifically that coal may turn into diamond if subjected to high pressures from surrounding rocks, stimulating chemical operations that turns coal's carbon into diamond particles. Same thing can happen for you through your life experiences, when shocks, failures, struggles, and depressions leave their high impact on your inner strengths and grow you more mature, more resilient, and stronger in facing what lies ahead to achieve bigger successes. Nobody grows without challenges and failures on the way. So, we need to appreciate the obstacles we face on our way and extract the lessons to be acquired from these experiences, find how to capitalize best on them, and move on.
April 2015: Are you a good decision maker? When making decisions, you need to gather as much information and many inputs as you can so that your decision be a well informed decision. Building on the collected inputs and information, you use decision making techniques to reach your final resolution. Evaluation and selection techniques, to choose from among alternatives or possible paths, include techniques that use weighted scoring, probability and scenario analysis, and risk estimations. Such evaluations can be in quantitative (e.g. numerical or financial) or qualitative terms, based on the aspects being measured and selection criteria. You finally get a prioritized list of possible alternative with their merit/risk value for your final judgment.
March 2015: What is the difference between a customer and a user? The customer and the user are sometimes the same person, but not always. The customer is basically who is contractually and financially accountable in relationship with the provider of a service or product, while the end user is who eventually interacts with the provided service or product. For example, if an employer contracts for internet service or mobile service for its employees, then the employer is the customer for the contracted services, and employees are users of the services. But if you contract for a service for yourself, then you are both a customer and a user. Both customers and users are included when we refer to customer support.
الصفحة:
الأولى
<
20
21
22
23
>
[الأرشيف:
2012 - 2015 |
2016 - 2019 |
2020 - 2023]