April 2017: What is the Post-Implementation-Review (PIR)? This term is mostly known in project management context, but not limited to it, it's also relevant to change management, release and deployment management, and in general most types of activities, which at the end are implemented as a project. PIR is a review activity that's performed after the project is completed and delivered, which allows for evaluating the results of the project in actual use and how much the project has succeeded in achieving its initial objectives. Outputs from the PIR would be lessons learned, improvement recommendations, and articulation of the project success level, technically and financially, documented in a final review report. PIR is different from audit, in terms of the purpose of each and who performs it, while PIR can still be done by internal or external parties.
March 2017: Is there a difference between a client and a customer? Usually used interchangeably, and in many cases with the same indicated meaning, but being two different words implies some discrimination in use. Each of the two words is more suitable to be used in different contexts. Customers are more generic, like buyers of products or services from some business, while clients are somehow limited to contexts of buying professional services usually from a specialized professional services firm (e.g. legal advice, financial advice, consulting agency, etc.). Another differentiation of use of the two words is the longevity and depth of the relationship, with the customer being a direct limited interaction, and the client is longer lasting dealings. So it all comes down to convention in use, based on type of industry and sort of interactions.
February 2017: How to move from data to wisdom? The concept of DIKW (Data-Information-Knowledge-Wisdom) refers to transformation of raw, directly collected data to forms that can be more expressive and informative for building conclusions and making decisions. Raw data, e.g. measured numbers, log events, etc., by themselves don't indicate a complete idea, they need to be processed and analyzed for more understanding by adding context to them so that data is turned into information. Further analysis of information and correlation between various pieces of information adds more context so that we now have more insight on circumstances and acquire knowledge. Building further on this knowledge to make decisions, recommendations, and take relevant actions forms the ultimate wisdom intended from collecting data from the beginning.
January 2017: How to select performance KPIs? KPIs are called 'key' for a reason, they are the most indicative metrics that summarize the status and performance of the activity in question, and they are usually used in dashboards and status reporting for that purpose. KPIs are composed of more primitive metrics that are measured directly as raw data, so that the compound KPI can express the intended meaning. Selection and composition of KPIs is very important in order for those KPIs to give the correct information as basis for decision making. If the sources of the data used to calculate the KPI or the method by which it is calculated are inaccurate and not in line with the meaning expected from this KPI, then everything to be built on the result of this KPI will be consequently mistaken.
December 2016: Are you accountable or responsible? We know about the responsibility assignment matrix, which in its most common form defines the Responsible, Accountable, Consulted, and Informed roles within any activity, while 'R' and 'A' are sometimes confused. Responsible is the person or group in charge of performing the activity or getting it done, either by themselves or through subordinates, e.g. technician or team leader. Accountable is the person or group who are to be held accountable for the end result, regardless of whether they are involved in performing the activity or not, e.g. a department manager. One can be accountable and responsible at the same time for some activity. And for any activity, there need to be only one designated accountable role, and at least one responsible.
November 2016: What is the difference between capability and ability? At the personal level, as well as at organizational level, when describing an entity as being "able" has a different connotation than being "capable". One can be capable of doing something in terms of his skills and qualities, but not able to do it because of not having what it takes, the enablers. Capability should not be defined as an ability, capabilities are qualities, while abilities are powers. Ability includes capability, that's capabilities + enablers = abilities. For example, an entity can be possessing knowledge and expertise (capabilities) but doesn't have the resources and systems (enablers) to be able to use that knowledge and expertise in operational activities (abilities) to get outcomes.
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