ITIL Foundation Training Course


Duration: Classroom Virtual What is Virtual Training?

3 Full Days, 09:00 AM - 04:00 PM

3 days x 3 sessions daily - flexible hours

(10:00 - 12:00 & 14:00 - 16:00 & 18:00 - 20:00)

Date: Recurring - select the date based on your schedule

Location: Cairo / Alexandria Dubai Virtual
Fees: 3,500 L.E. per attendee $550 per attendee 50% discount
  (35 reward points) (17.5 reward points)

Instructor: Our qualified and experienced instructors

itil-svsDescription: This course gives an overview on ITIL® framework and best practices for IT Service Management. It prepares the attendee for the ITIL Foundation exam. The course will explain the certification process and levels, as well as practice sample exam questions, but doesn't include the exam itself. ITIL is a well-known framework for IT Service Management, that's widely accepted and applied worldwide. ITIL certified professionals are highly sought by many organizations, and ITIL certification is a requirement in increasing number of job openings. Attendees will receive handouts of the training materials. Free catering and beverages are available all day long, and free lunch meal is offered. A certificate of attendance will be issued to attendees at the end of the training.

The course covers the following topics:

  • ITIL 4 Overview
  • Key Concepts of ITIL
  • The ITIL Guiding Principles
  • The Four Dimensions of Service Management
  • The ITIL Service Value System (SVS)
  • The Service Value Chain
  • Governance
  • Continual Improvement
  • ITIL Practices


Register for this training course, and get a free copy of the first part of this set of books 



ITILĀ® is a registered trademark of AXELOS Ltd.