ISO/IEC 20000 Foundation


Duration: Classroom Virtual What is Virtual Training?

2 Full Days, 09:00 AM - 04:00 PM

2 days x 3 sessions daily - flexible hours

(10:00 - 12:00 & 14:00 - 16:00 & 18:00 - 20:00)

Date: Recurring - select the date based on your schedule

Location: Cairo / Alexandria Dubai Virtual
Fees: 2,500 L.E. per attendee $375 per attendee 50% discount
  (25 reward points) (12.5 reward points)

Instructor: Our qualified and experienced instructors

iso20000Description: This course prepares attendees for the ISO/IEC 20000-1:2018 Foundation certification. It is aimed for candidates who work for IT service provider organizations that are certified for ISO/IEC 20000-1:2018 or planning to get audited against it. It provides knowledge on the contents of the ISO/IEC 20000-1:2018 and the standard document will be explored in the class, but not provided within the course materials. Exam is not included in this training course. A sample exam will be practiced during the course.

Attendees will receive handouts of the training materials. Free catering and beverages are available all day long, and free lunch meal is offered. A certificate of attendance will be issued to attendees at the end of the training.

The course covers the following topics:

  • Overview on ISO/IEC 20000-1:2018, purpose, history, and several parts
  • Relation with ITIL and other ISO standards
  • ISO/IEC 20000 Qualification Schemes
  • ISO/IEC 20000 Audits and Certifications
  • Terms and Definitions
  • Introduction to ISO/IEC 20000-1:2018
  • The Service Management System (SMS)


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